Delivery

Accepting your delivery

Please note larger item deliveries sent by our fragile specialist couriers are sent with a one man vehicle. Please ensure someone is on hand to assist the driver if your box is large or would need 2 people to lift. These deliveries are scheduled in with you so you will know when the couriers will be arriving. Deliveries are to the front door only.

Before accepting your item from the courier please thoroughly check inside the boxes beforehand at the point of signing, even if the boxes appear to be in perfect condition. If the items are not in perfect condition please do not accept them and contact us for a replacement to be sent while the courier is with you on 01789 721911. Please ensure you clearly mark the couriers paperwork with a description of the problem. Once items are accepted we will not be held responsible for any loss or damage whatsoever. Signing for items as "unchecked" is not acceptable.

Please be certain your purchase(s) will fit through doorways, upstairs etc to avoid disappointment before you buy. If you are uncertain please contact us by email sales@juliettesinteriors.co.uk or call on (within the UK) on 01789 721911 (outside the UK) 00 44 1789 721911 and we assist you. We reserve the right to apply a restocking charge of 20% and the cost of the delivery will be charged for items returned in this situation.

Delivery withing the UK

Small item orders are usually dispatched within 2 working days.

Larger item orders need more specialist care and handling and are, therefore, despatched through our specialist furniture distribution agent. Please note this service does take longer but does ensure your item(s) arrives in the condition you would expect from us. You will be contacted, by our distribution agent, once your order is processed and advised of an expected delivery date and time. For larger items please allow approximately 21 days for delivery.

We deliver to the whole of the mainland UK. We also deliver to the more remote areas including the Scottish Highlands, Scottish Isles, Ireland, The Isle of Man, and The Isle of Wight but there is a small surcharge for this.

Our customers are contacted prior to delivery so you know when the delivery is arriving on which day and then again the morning of the delivery to advise whether to expect an AM or PM slot.

A white glove service is available by request at £65 per item. We will unpack, assemble and remove the packaging on your behalf. If you would like this service please call either before or after placing your order so we can include it for you.

International deliveries

Larger item orders need more specialist care and handling and are, therefore, despatched through our international couriers. The service is door to door and you will be contacted by your local Customs department when your item has landed prior to delivery to your home, so you will know exactly when to expect it. Please don’t forget there will be an import tax payable locally in most countries and/states which vary for your item(s). Before you make your purchase contact us on email (is best) due the different time zones confirming your zip code or address and we will provide you with a price for the shipping prior to your purchase. sales@juliettesinteriors.co.uk. Alternatively, you can make your purchase online and we will contact you to adjust the shipping costs before despatch and confirmation of your order.

Our Guarantee /Returns and Refunds

Larger items delivered by our specialist couriers in the UK can be returned for FREE by simply handing back the items at the point of delivery if they are not suitable for any reason. Outside the UK we will need to charge the cost of the return carriage. Smaller items can be send back through the post office with Parcelforce and once received a refund will be given including the return postage costs. When returning items through Parcelforce you are strongly recommended to obtain proof of posting and compensation should the item be damaged or lost on its return journey. We cannot accept responsibility for parcels lost or damaged in transit when being returned to us.

We want you to be utterly delighted with your purchases. If the goods you have chosen do not meet your approval for any reason, please call us within 14 days. We will be happy to make a refund or exchange. We ask that you return the items unused and in their original packaging and in perfect condition. Please note we can not refund special orders.

In the unlikely event that your purchase is received damaged then we will, of course, replace, exchange or refund including the cost of the courier.

Your Right To Cancel

You may normally cancel your order (once accepted by us) for any reason up to the point of dispatch. If you do cancel your order within this time any payments made by you will be refunded in full within 30 days. It is not possible to cancel special one off commissioned or special orders once production has started.

Items out of stock

It is possible to order items out of stock once we can provide estimated delivery date to you. You can do this by contacting us at info@juliettesinteriors.co.uk with the product description, code and price. We will contact you and advise you of the expected date of stock availability.

Should an item be out of stock then you will be advised as soon as we receive your order and you will obviously have the right to cancel with a full immediate refund or your item can be put on to back order and we will advise you of the expected date of despatch.

Postal/shipping discounts

A postal discount will always be given when multiple items are purchased and despatched together where possible. Each postal discount is unique to the weight and size of the items involved. Please contact us on info@juliettesinteriors.co.uk advising us of the items you are interested in and we will confirm a total delivery cost.