Delivery within the UK Delivery within the UK
Delivery within the UK
Small item orders are usually dispatched within 2 working days.
Larger item orders need more specialist care and handling and are, therefore, despatched through our specialist furniture distrubtion agent. Please note this service does take longer but does ensure your item(s) arrives in the condition you would expect from us. You will be contacted, by our distribution agent, once your order is processed and advised of an expected delivery date and time. For larger items please allow approximately 21 days for delivery.
We deliver to the whole of the mainland UK. We also deliver to the more remote areas including the Scottish Highlands, Scottish 
Isles, Ireland, The Isle of Man, and The Isle of Wight but there is a small surcharge for this.
Before accepting your item from the courier please throughly check inside the boxes beforehand at the point of signing, even if the boxes appear to be in perfect condition. If the items are not in perfect condtion please do not accept them and contact us for a relacement to be sent. Once items are accepted we will not be held responsible for any loss or damage whatsoever.
Please be certain your purchase(s) will fit through doorways, upstairs etc to avoid dissappointment before you buy. If you are uncertain please contact us by email sales@juliettesinteriors.co.uk or call on 01789 721911 and we assist you.
A postal discount will always be given when multiple items are purchased and despatched together where possible. Each postal discount is unique to the weight and size of the items involved. Please contact us on info@juliettesinteriors.co.uk advising us of the items you are interested in and we will confirm a total delivery cost.
Our Guarantee
Returns and Refunds
Returns in the UK are FREE by calling us on 01789 721911. We will make all the arrangements for you. Our couriers will contact you and collect the item(s) at your convenience or you can simply hand back the items when the courier make the delivery if they are not suitable for any reason. Outside the UK we will need to charge the cost of the return carriage. Smaller items can be send back through the post office with Parcelforce and once received a refund will be given including the return postage costs. When returning items through Parcelforce you are strongly recommended to obtain proof of posting and compensation should the item be damaged or lost on its return journey. We cannot accept responsibility for parcels lost or damaged in transit when being returned to us.
We want you to be utterly delighted with your purchases. If the goods you have chosen do not meet your approval for any reason, please call us within 14 days. We will be happy to make a refund or exchange (excluding the outward courier charges). We ask that you return the items unused and in their original packaging. Please note we can not refund special orders.
In the unlikely event that your purchase is received damaged then we will, of course, replace, exchange or refund including the cost of the courier.
Your Right To Cancel
You may normally cancel your order (once accepted by us) for any reason up to the point of dispatch. If you do cancel your order within this time any payments made by you will be refunded in full within 30 days. It is not possible to cancel special one off commissioned or special orders once production has started.
Items out of stock
It is possible to order items out of stock once we can provide estimated delivery date to you. You can do this by contacting us at info@juliettesinteriors.co.uk with the product description, code and price. We will contact you and advise you of the expected date of stock availability.
