Delivery
Accepting your delivery
Please note larger items are sent with two man vehicles. Our deliveries are scheduled in with you so you will know when the couriers will be arriving. Our drivers will take the furniture to your room of choice, unpack, and remove the packaging on your behalf. If there is any possibility of items being returned at a later date (and within your 14 day return period) you must ensure all packaging is kept as per our terms and conditions. We cannot accept any returns if items are not in their original packaging. If your order contains larger items that need putting together like beds and armoires then we can do this for you on our white glove service which can be purchased at the checkout.
Before accepting your item from the courier please thoroughly check inside the boxes beforehand at the point of signing, even if the boxes appear to be in perfect condition. If the items are not in perfect condition please do not accept them and contact us for a replacement to be sent while the courier is with you on 01789 721911. Please ensure you clearly mark the couriers paperwork with a description of the problem. Once items are accepted we will not be held responsible for any loss or damage whatsoever. Signing for items as "unchecked" is not acceptable.
Please be certain your purchase(s) will fit through doorways, upstairs etc to avoid disappointment before you buy. If you are uncertain please contact us by email sales@juliettesinteriors.co.uk or call on (within the UK) on 01789 721911 (outside the UK) 00 44 1789 721911 and we assist you. We reserve the right to apply a restocking charge of 20% and the cost of the delivery will be charged for items returned in this situation.
Delivery within the UK
Small item orders are usually dispatched within 10 working days.
Larger item orders need more specialist care and handling and are, therefore, despatched either with our own vehicles or during busy times through our specialist furniture distribution agent. Please note this service does take longer but does ensure your item(s) arrives in the condition you would expect from us. You will be contacted once your order is ready and advised of an expected delivery date and time. For larger items please allow approximately up to 28 days for delivery. If you are in a rush for your order please call and we will do our best to accommodate your requirements.
We deliver to the whole of the mainland UK. We also deliver to the more remote areas including the Scottish Highlands, Scottish Isles, Ireland, The Isle of Man, and The Isle of Wight but there a surcharge for this which is calculated on the size and weight of your order.
Our customers are contacted prior to delivery so you know when the delivery is arriving on which day and then again the morning of the delivery to advise whether to expect an AM or PM slot.
A white glove delivery service is available for larger items that require assembly at a cost of £170.00 per order, regardless of the amount of items purchased. If you choose the white glove service we will take the furniture to your room of choice, unpack, assemble and remove the packaging on your behalf. This service is especially useful for assembling beds and armoires. Please note if there is any possibility of items being returned please keep the packaging as per our terms and conditions. We cannot accept items for return if they are not in their original packaging.
International deliveries
Larger international orders require specialist care and handling and are, therefore, despatched through our international agents. The service is door to door only and you will be contacted by your local Customs department when your item has landed prior to delivery to your home, so you will know exactly when to expect it.
Please make us aware if you are unable to handle your order at the door. Often boxes are large and too heavy to move. In these situations we strongly suggest allowing us to deliver to a local home removals company instead so you can then arrange onward delivery with the appropriate help.
Remember there will be an import tax payable locally in most countries and/states which vary for your item(s). Before you make your purchase contact us on email (is best) due the different time zones confirming your zip code or address and we will provide you with an estimated price for your delivery prior to your purchase if preferred at sales@juliettesinteriors.co.uk. Alternatively, you can make your purchase online and we will contact you to adjust the delivery costs before despatch and confirmation of your order.
All international orders are despatched in bespoke made to measure phytosanitary IPSM 15 certified grates as recognized by the World Trade Organization. There is an additional charge for this service which will be confirmed at the time of order.
Although we have an exceptional track record for safe deliveries its not possible to insure mirrors or mirrored furniture. However, we pride ourselves with a 99% safe delivery with these fragile items to date.
Our Guarantee /Returns and Refunds
Larger items delivered by our specialist couriers in the UK can be returned for FREE by simply handing back the items at the point of delivery if they are not suitable for any reason. Outside the UK we will need to charge the cost of the return carriage. Smaller items can be send back through the post office with Parcelforce. When returning items through Parcelforce you are strongly recommended to obtain proof of posting and compensation should the item be damaged or lost on its return journey. We cannot accept responsibility for parcels lost or damaged in transit when being returned to us.
We want you to be utterly delighted with your purchases. If the goods you have chosen do not meet your approval for any reason, please call us within 14 days. We will be happy to make a refund or exchange. We ask that you return the items unused and in their original packaging and in perfect condition. Please note we can not refund special orders.
In the unlikely event that your purchase is received damaged then we will, of course, replace, exchange or refund including the cost of the courier.
Your Right To Cancel
You may normally cancel your order (once accepted by us) for any reason up to the point of dispatch. If you do cancel your order within this time any payments made by you will be refunded in full within 30 days. It is not possible to cancel special one off commissioned or special orders once production has started.
Items out of stock
It is possible to order items out of stock once we can provide estimated delivery date to you. You can do this by contacting us at info@juliettesinteriors.co.uk with the product description, code and price. We will contact you and advise you of the expected date of stock availability.
Should an item be out of stock then you will be advised as soon as we receive your order and you will obviously have the right to cancel with a full immediate refund or your item can be put on to back order and we will advise you of the expected date of despatch.
Postal/shipping discounts
A postal discount will always be given when multiple items are purchased and despatched together where possible. Each postal discount is unique to the weight and size of the items involved. Please contact us on info@juliettesinteriors.co.uk advising us of the items you are interested in and we will confirm a total delivery cost.
