Returns and Refunds

Our Guarantee
Returns and Refunds

Returns in the UK (excluding Northern Ireland) are FREE by calling us on 01789 721911.  We will make all the arrangements for you. Our couriers will contact you and collect the item(s) at your convenience.  Outside the UK we will need to charge the cost of the return carriage. Smaller items can be send back through the post office with Parcelforce and once received a refund will be given including the return postage costs.  When returning items through Parcelforce you are strongly recommended to obtain proof of posting and compensation should the item be damaged or lost on its return journey. We cannot accept responsibility for parcels lost or damaged in transit when being returned to us.

We want you to be utterly delighted with your purchases. If the goods you have chosen do not meet your approval for any reason, please call us within 14 days. We will be happy to make a refund or exchange (excluding the outward courier charges).  We ask that you return the items unused and in their original packaging.  Please note we can not always refund special commissioned orders but will endeavour to do so where possible.

In the unlikely event that your purchase is received damaged then we will, of course, replace, exchange or refund including the cost of the courier. 

Your Right To Cancel
You may normally cancel your order (once accepted by us) for any reason up to the point of dispatch. If you do cancel your order within this time any payments made by you will be refunded in full within 30 days. It is not always possible to refund special one off commissioned orders.

Items out of stock
It is possible to order items out of stock once we can provide estimated delivery date to you. You can do this by contacting us at info@juliettesinteriors.co.uk with the product description, code and price. We will contact you and advise you of the expected date of stock availability.