Terms and Conditions

By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you are unhappy with any aspect of these, then you should contact us at info@juliettesinteriors.co.uk before placing an order with us.

These Terms and Conditions and your use of our web site are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights.

This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.

A contract between the customer and the seller for the sale of our products will only exist once an order has been accepted, processed and dispatched.   

The seller is Juliettes Interiors Limited, a company registered in England under number 05509726,  Registered office address: Unit 4, Springfield, Welford Road, Long Marston, Stratford upon Avon, Warwickshire.  CV37 8RA.  VAT registration number GB 887400012. 

 

Occasionally availability and delivery timescales of goods is subject to change. If this happens you will be informed of the changes and if you are not entirely satisfied then a full refund will be given. Every effort is made to ensure that this will not happen.

All transactions and prices quoted on this web site are shown as default in £ sterling.  However, customers can change the currency rate at the top of the home page on the right hand side to view on Dollars and also Euros.  Non default currencies are only indicative and should not be taken as accurate to an exact up to date exhange rate.

We Endeavour to display through this website all items in our current range. We aim to hold stock of all styles and sizes whilst a product is active. However, occasionally an item will be out of stock and if this is the case this will be highlighted in your shopping basket. The stock status for your order will also be notified to you on your order confirmation.

All dates quoted for delivery are estimated delivery dates only and may be subject to change.

 

Accepting your delivery
Please note larger item deliveries sent by our fragile specialist couriers are sent with a one man vehicle. Please ensure someone is on hand to assist the driver if your box is large or would need 2 people to lift. These deliveries are scheduled in with you so you will know when the couriers will be arriving. Deliveries are to the front door only. Before accepting your item from the courier please thoroughly check inside the boxes beforehand at the point of signing, even if the boxes appear to be in perfect condition. If the items are not in perfect condition please do not accept them and contact us for a replacement to be sent while the courier is with you on 01789 721911. Please ensure you clearly mark the couriers paperwork with a description of the problem. Once items are accepted we will not be held responsible for any loss or damage whatsoever. Signing for items as "unchecked" is not acceptable. Please be certain your purchase(s) will fit through doorways, upstairs etc to avoid disappointment before you buy. If you are uncertain please contact us by email sales@juliettesinteriors.co.uk or call on (within the UK) on 01789 721911 (outside the UK) 00 44 1789 721911 and we assist you. We reserve the right to apply a restocking charge of 20% and the cost of the delivery will be charged for items returned in this situation.

 

Interest free

Deposits received for orders placed using our interest free payment method are not refundable should an order be cancelled.

Returns and Refunds 

We want you to be utterly delighted with your purchases. If the goods you have chosen do not meet your approval for any reason, please call us within 14 days. We will be happy to make a refund or exchange less the delivery costs..  We ask that you return the items unused and in their original packaging and in perfect condition.

Larger items delivered by our specialist couriers in the UK can be returned for FREE by simply handing back the items at the point of delivery if they are not suitable for any reason. Outside the UK we will need to charge the cost of the return carriage. Smaller items can be send back through the post office with Parcelforce.  When returning items through Parcelforce you are strongly recommended to obtain proof of posting and compensation should the item be damaged or lost on its return journey. We cannot accept responsibility for parcels lost or damaged in transit when being returned to us.

 

Please note we can not refund special orders where the item(s) have been produced on a bespoke, commissioned or custom made basis especially.

 

In the unlikely event that your purchase is received damaged then we will, of course, replace, exchange or refund including the cost of the courier.  For larger items of furniture delivered by our specialist couriers a FREE return service is offered by simply rejecting the item(s) at the point of delivery if within mainland UK.    The outward couriers charges are not refundable. If returning after 14 days simply call us and we will make the arrangements for you but there will be a charge for the return delivery once the item(s) have been accepted by the courier following the orignal delivery.

 

If you need assistance please call us so we can help you. Calling in the UK 01789 721911 and calling from outside the UK 00 44 1789 721911

 

Errors 

In the event our product is listed at an incorrect price due to technical error or error in pricing information, Juliettes Interiors shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. If your credit card has already been charged for the purchase and your order is cancelled, Juliettes Interiors shall issue a credit to your credit card account in the amount of the incorrect price

 

Refusal of Transaction & Eligibility of Purchase  

We reserve the right to withdraw any products from this Website at any time and/or remove or edit any materials or content on this Website.

We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this Website whether or not that product has been sold; removing or editing any materials or content on the Website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.