Terms and Conditions

By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you are unhappy with any aspect of these, then you should contact us before placing an order with us. Please note your confirmation of order and any correspondence with us will be shown in English only.

These Terms and Conditions and your use of our website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights.

This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.

A contract between the customer and the seller for the sale of our products and/or services will only exist once an order has been either paid in full or partially paid and accepted and processed.

The seller is Juliettes Interiors Limited, a company registered in England under number 05509726. VAT registration number GB 887400012. All prices advertised include VAT.

All transactions and prices quoted on this web site are shown as default in £ sterling.  Non default currencies are only indicative and should not be taken as accurate to an exact up-to-date exchange rate. Customers can make payments to us in Pound Sterling, Euro or Bitcoin.

Our priority is always to ensure the delivery is handled in a professional and safe manner to a high standard.

Trade Orders

Please note, with trade orders, we can only discuss orders with the approved trade account holder who must take full responsibility for communication with their end client. We are unable to discuss such orders directly with your customers. If a trade account customer would like us to communicate directly with their client, we may do so but the order will be processed as a non-trade order and will not be eligible for any trade discount.

Production, Delivery and Installation Timescales

All production, delivery, installation and collection dates are given in good faith and are estimates only, unless we have expressly agreed a fixed date with you in writing. We will use reasonable endeavours to meet any estimated or agreed timescales and to keep you informed of any material delay as soon as reasonably possible. Because many of our goods are handmade to order by specialist independent artisans and workshops, timescales may occasionally be affected by matters outside our reasonable control, including but not limited to delay in the supply of materials, transport disruption, customs delay, labour disruption, severe weather, fire, flood, accident or other force majeure event.  Where delay is caused by circumstances outside our reasonable control, this will not in itself amount to a breach of contract, provided that we have used reasonable endeavours to avoid or reduce the delay and have kept you reasonably informed. Nothing in this clause excludes or limits our liability for delay, cancellation, failure to supply, or other loss, to the extent such liability cannot lawfully be excluded or limited. If a delay arises from circumstances within our reasonable control, or if delay outside our reasonable control becomes substantial, we will discuss reasonable next steps with you, which may include a revised timescale, a suitable alternative, or cancellation of the affected item with a refund of any sums paid for that item. If we become unable to supply the goods at all, we will notify you promptly and refund any sums paid for the affected goods, save where you agree in writing to an alternative item or revised arrangement. Except where we are at fault, we will not be liable for indirect or consequential loss arising solely from delay caused by circumstances outside our reasonable control. The time of production, delivery, installation or collection shall not be the essence of the contract. The seller will not be liable for any direct or indirect loss of profits or other financial loss or damage suffered by the customer through any delay due to unforeseen circumstances outside of the control of the seller. Should the seller be unable to supply goods subsequent to receiving an order, the seller shall not be liable for any incidental or consequential loss either directly or indirectly, including loss of profits, business, depletion of goodwill and similar loss, costs, damages, charges or expenses caused directly or indirectly.

Accepting your Delivery

We want you to be delighted with your purchase. For eligible goods bought online, by telephone or by mail order, consumers may cancel without giving a reason within 14 calendar days after the day the goods are received. This change-of-mind right does not apply where a statutory exception applies, including goods genuinely made to the customer’s specifications or clearly personalised. This does not affect your rights where goods are faulty, damaged or not as described. You can contact us via our contact form or in writing to Juliettes Interiors Ltd, 84 Brook Street, Mayfair, London, W1K 5EH

Please note that larger items are sent with two-man vehicles. Our deliveries are scheduled with you, so you will know when the couriers will be arriving. Our drivers will take the furniture to your room of choice, unpack, and remove the packaging on your behalf.

Please inspect the goods as soon as reasonably possible. If you notice visible damage at delivery, please record it on the courier’s paperwork where possible and contact us promptly on 00 44 (0)207 870 7415. A delivery signature, or a failure to identify damage at the time of delivery, does not remove or limit your statutory rights where goods are faulty, damaged or not as described.

We must be made aware of any access issues or obstacles that would cause an issue when we are delivering and installing your order.  By not being made aware of any such issues, this may lead to additional charges.

Please ensure your purchase will fit through doorways, stairways and other access points before ordering. If you are uncertain, please contact us via our contact form or call 0207 870 7415 from within the UK or +44 (0)207 870 7415 from outside the UK. No automatic restocking fee applies where an item is returned under a statutory right. For a return outside statutory rights that we agree to accept, any collection, delivery or restocking charge will be agreed with you and limited to reasonable costs and any actual reduction in value.

Customers must ensure floors are suitably protected and access routes are clear. Delivery crews are not permitted to move personal items unless this has been arranged in advance. Any separately agreed service and responsibilities will be confirmed in writing and will not limit any rights or liabilities that cannot lawfully be excluded.

Proof of Delivery

We may ask you to sign a proof of delivery to record that the goods have arrived and any condition that is reasonably visible at delivery. Signing the proof of delivery does not waive your statutory rights or prevent a later claim concerning concealed damage, faults or goods that are not as described.

Payment

Goods must be paid in full once production is completed and or collected from our manufacturers.   Any delays in payments will incur a late payment fee, storage fees and/or interest at the rate applicable to the country from where the order is related or being delivered to.

Payments can be made in Pound Sterling, USD, Euro or Bitcoin.

Interior Design Fees

Interior design fees must be paid as agreed before work begins. Where a consumer enters into a distance or off-premises service contract and expressly asks us to begin work during a statutory cancellation period, we may charge a proportionate amount for work properly performed up to cancellation, provided the required information and consent have been given. If the service has been fully performed following the consumer’s express consent and acknowledgement, the statutory cancellation right may end. This does not affect statutory rights where services are not carried out with reasonable care and skill.

Dimensions and product modifications

Dimensions given may vary occasionally and slightly from what is advertised due to items being made by hand and being customised.  Should your size need to be exactly as ordered, please make this known at the point of ordering.

We reserve the right to introduce technical modifications and variations for the purpose of quality. 

Clearance and Ex Display items

Items sold as clearance or ex display will be clearly marked and any known flaws, marks or wear will be described before purchase. A disclosed defect that formed part of the description will not itself make the goods faulty. Sale, clearance and ex-display goods otherwise retain the same statutory rights as other goods. Eligible goods bought online, by telephone or by mail order may also carry cancellation rights unless a statutory exception applies.

Delivery within the UK

International Deliveries

Larger international orders require specialist care and handling and are, therefore, despatched through our international agents. The service is to kerbside only and you will be contacted by your local Customs department when your item has landed prior to delivery to your home, so you will know exactly when to expect it.

Please make us aware if you are unable to handle your order at the door. Often boxes are large and too heavy to move. In these situations we strongly suggest allowing us to deliver to a local home removals company instead so you can then arrange onward delivery with the appropriate help.

Remember there will be an import tax payable locally in most countries and/or states which vary depending on the location of the delivery. Before you make your purchase, contact us (via our contact form is best due the different time zones) confirming your zip code or address and we will provide you with an estimated price for your delivery. Alternatively, you can make your purchase online and we will contact you to adjust the delivery costs before confirmation of your order and despatch.

All international orders are despatched in bespoke, made-to-measure phytosanitary ISPM 15 certified crates. There is an additional charge for this service which will be confirmed at the time of order.

Although we have an exceptional track record for safe deliveries it is not possible to insure mirrors or mirrored furniture. However, we pride ourselves on a 99% safe delivery to date of these fragile items.

Customer Collections / Own Couriers

Customers may collect from us in person or use their own courier collection company.  We require notice to make the goods available for inspection.

We strongly suggest customer’s own couriers inspect the items being collected prior to collection.   Please contact us to make the necessary arrangements.

Please note we cannot be held responsible for any loss or damage to items once they have left us when using a third party courier.

Should we need to store customers’ orders for own collection, we reserve the right to charge a storage fee for delays in collection. All collections must be pre-booked to ensure the items are ready on your arrival and the location for collection is agreed beforehand.

Storage Costs

We understand that sometimes delays happen. However, we are unable to store customers’ orders unless previously agreed and approved in writing at the point of ordering.  Should Juliettes Interiors be required to store a customer’s order without prior written approval then the cost for storage will be quoted at a rate of 2.5% of the total value of the goods or services (Inclusive of VAT) per calendar full or part month and added to the final invoice amount to be paid before items are despatched.

Our Guarantee / Returns and Refunds

Your Right To Cancel

For eligible goods bought online, by telephone or by mail order, you may cancel without giving a reason within 14 calendar days after the day you, or a person nominated by you, receives the goods. You can cancel using our online cancellation form, our contact form, or any other clear statement sent to us. The online form is optional. The statutory change-of-mind right does not apply to goods genuinely made to your specifications or clearly personalised.

For a valid statutory cancellation, we will refund the purchase price and the cost of our least expensive standard outbound delivery option. We are not required to refund the additional cost of an enhanced delivery method chosen by you. You are responsible for the direct cost of returning change-of-mind goods where we informed you of that cost before the contract. We will bear reasonable return costs for faulty, damaged or misdescribed goods where required by law.

Deposit & Cancellation Clause

We may ask for a deposit to reserve an item or commission bespoke work. If you cancel outside any statutory cancellation right and we are not at fault, we may retain or charge only a reasonable and proportionate amount reflecting our actual direct net loss after taking reasonable steps to reduce that loss. We will explain how any retained amount or additional charge has been calculated. We will not retain a deposit where a statutory right to a refund applies or where we are unable to supply the goods.

Cancellation by Customer

For genuinely bespoke or customer-specification goods, commitments to artisans, materials and production may create losses if you cancel after the contract has been accepted. Any amount retained or additionally claimed will be limited to losses actually and directly caused by the cancellation, less costs avoided and sums recovered through resale or other mitigation. We will not recover the same loss twice.

Cancellation by Juliettes Interiors

In the unlikely event that we are unable to fulfil your order, we will refund your deposit in full.

We can be contacted via our contact form or in writing to Juliettes Interiors Ltd, 84 Brook Street, Mayfair, London, W1K 5EH.

Items Out of Stock

It is possible to order items out of stock once we can provide an estimated delivery date to you. You can do this by contacting us via our contact form with the product description, code and price. We will contact you and advise you of the expected date of stock availability.

Should an item be out of stock, you will be advised as soon as we receive your order, and you will obviously have the right to cancel with a full, immediate refund, or your item can be put on back order, and we will advise you of the expected date of despatch.

Postal/Shipping Discounts

A postal or shipping discount will always be given when multiple items are purchased and dispatched together where possible. Each discount is unique to the weight and size of the items involved. Please contact us via our contact form , advising us of the items you are interested in, and we will confirm a total delivery cost.

Errors

In the event that a product is listed at an incorrect price due to a technical error or error in pricing information, Juliettes Interiors shall have the right to refuse or cancel any orders placed for the product listed at the incorrect price. If your credit card has already been charged for the purchase and your order is cancelled, Juliettes Interiors shall issue a credit to your credit card account in the amount of the incorrect price.

Sizes and specifications given may vary occasionally and slightly from what is advertised due to items being made by hand. Should your size and specification need to be exactly as ordered please make this known at the point of ordering.

Refusal of Transaction & Eligibility of Purchase

We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content on this website.

We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this website whether or not that product has been sold; removing or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

Privacy Policy

We store the contract’s details and will send you the details of your order as well as our general terms via email. You will find the terms here at all times. The details about your recent orders can be found in your customer login.

Personal information submitted through this website will be used to process orders and provide requested services. Where you have consented, we may also use it to send brochures or newsletters. We may share information with service providers such as payment processors, delivery companies and technology providers where necessary and as explained in our Privacy Policy. We do not sell personal information.

Please note that the information you give to us to process your order is your responsibility.

Right to Revoke any Given Consent

You always have the right to revoke any given consents at all times. Customer information is stored only for the purpose of processing orders and for the distribution of subscribed-in email information and postal brochures.

Bank Charges

Please note Juliettes Interiors does not accept any responsibility for customers’ bank charges.  Any payments made must be to the full requested amount.  Orders will not be processed and/or dispatched until the correct amounts have been received.  Cash deposits will incur a bank charge of 2% to be added to the cash value being handled.

VAT Exemption

UK VAT can be removed at source for those customers who can clearly display the qualifying criteria.  However, please be aware that any non-payment of tax due is ‘Subject to Reverse Charge’.

Special Orders

Products genuinely custom-made, bespoke or specially ordered to your specifications are final sale in relation to change-of-mind cancellation once the order has been accepted and production or customisation has begun. This does not limit your rights where goods are faulty, damaged, not as described or where another mandatory consumer protection applies. An item is not automatically exempt merely because it is assembled after an order from standard options; the exemption depends on the nature and extent of the customer-specific work. You are responsible for checking and approving all specifications, measurements, finishes and other relevant details before placing the order.

Voucher codes and discounts

Only one voucher code or discount type can be used against any order at any time.  Multiple codes used against orders will result in an order being refused and a refund made.

Disputes

We will always make every effort to provide a high level of customer service and resolve disputes fairly. These terms are governed by English law. Consumers retain any mandatory rights available under the law applying to them and may bring proceedings in any court available to them under applicable consumer law. For trade customers, the courts of England and Wales will have exclusive jurisdiction where lawful.

UK and EU Online Cancellation Rights

If you are a consumer in the United Kingdom, or in the European Union where applicable, and you purchase eligible goods from us online, you may have a right to cancel within 14 calendar days without giving a reason. Mandatory local consumer protections may also apply depending on where you live.

For goods, the withdrawal period will expire 14 days after the day on which you, or a person nominated by you, receives the goods.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from the contract by a clear statement. You may do this by using the withdrawal button and withdrawal form available on our website, or by contacting us using the details provided in these Terms & Conditions.

Where you use our online withdrawal function, you will be asked to provide your name, order reference and email address, and to confirm your withdrawal request. Once submitted, we will send you an acknowledgement of receipt by email.

To meet the withdrawal deadline, it is sufficient for you to submit your withdrawal request before the withdrawal period has expired.

Returning Goods Following Withdrawal

If your goods are eligible for withdrawal, you must return them to us without undue delay and no later than 14 days from the day on which you inform us that you wish to withdraw from the contract.

Unless we have agreed otherwise, you are responsible for the direct cost of returning the goods. We recommend using an insured and trackable return service suitable for high-value furniture.

Goods must be returned in the condition in which they were received. You are responsible for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Refunds Following Withdrawal

Where you validly withdraw from an eligible contract, we will reimburse payments received from you in accordance with applicable law. We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having returned the goods, whichever is earlier.

Refunds will be made using the same means of payment used for the original transaction, unless expressly agreed otherwise.

We are not required to reimburse supplementary delivery costs where you selected a delivery method other than the least expensive standard delivery option offered by us.

Exclusions from the Right of Withdrawal

The statutory change-of-mind cancellation right does not apply to goods genuinely made to your specifications or clearly personalised. Many Juliettes Interiors products are bespoke, customised or individually commissioned. Where this exception applies, the statutory 14-day cooling-off period does not apply once the order has been accepted. If we agree, at our discretion, to cancel before production or customisation begins, any deduction will be limited to reasonable direct losses as described in the Deposit and Cancellation section above.

This does not affect your legal rights where goods are faulty, damaged, not as described or where other mandatory consumer protections apply.