Terms and Conditions
By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you are unhappy with any aspect of these, then you should contact us at [email protected] before placing an order with us. Please note your confirmation of order and any correspondence with us will be shown in English only.
These Terms and Conditions and your use of our website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights.
This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.
A contract between the customer and the seller for the sale of our products and/or services will only exist once an order has been either paid in full or partially paid and accepted and processed.
The seller is Juliettes Interiors Limited, a company registered in England under number 05509726. VAT registration number GB 887400012. All prices advertised include VAT.
All transactions and prices quoted on this web site are shown as default in £ sterling. However, customers can change the currency rate at the top of the home page on the right hand side to view in alternative currencies. Non default currencies are only indicative and should not be taken as accurate to an exact up-to-date exchange rate. Customers can make payments to us in Pound Sterling, Euro or Bitcoin.
Our priority is always to ensure the delivery is handled in a professional and safe manner to a high standard.
Please note, with trade orders, we can only discuss orders with the approved trade account holder who must take full responsibility for communication with their end client. We are unable to discuss such orders directly with your customers. If a trade account customer would like us to communicate directly with their client, we may do so but the order will be processed as a non-trade order and will not be eligible for any trade discount.
Production, Delivery and Installation Timescales
Occasionally, availability of goods and delivery timescales are subject to change. If this happens, you will be informed of the changes. Every effort is made to ensure that this will not happen. Production, delivery and installation dates are quoted genuinely as an estimate and shall not be legally binding on the seller. If a definite despatch/delivery date is required, this must be made known in writing to us before ordering your items.
The time of production, delivery, installation or collection shall not be the essence of the contract. The seller will not be liable for any direct or indirect loss of profits or other financial loss or damage suffered by the customer through any delay due to unforeseen circumstances outside of the control of the seller.
Should the seller be unable to supply goods subsequent to receiving an order, the seller shall not be liable for any incidental or consequential loss either directly or indirectly, including loss of profits, business, depletion of goodwill and similar loss, costs, damages, charges or expenses caused directly or indirectly.
Accepting your Delivery
We want you to be utterly delighted with your purchases. If the goods you have chosen do not meet with your approval for any reason, please contact us in writing or another durable medium within 7 working days of taking delivery and we will be happy to make a refund or exchange. Please note we cannot refund special orders or items made especially for customers. We can be contacted by email at [email protected] or in writing to Juliettes Interiors Ltd, 598 Kings Road, Chelsea, London SW6 2DX
Please note larger items are sent with two-man vehicles. Our deliveries are scheduled in with you so you will know when the couriers will be arriving. Our drivers will take the furniture to your room of choice, unpack, and remove the packaging on your behalf.
Before accepting your item from the courier please thoroughly check inside the boxes beforehand at the point of signing, even if the boxes appear to be in perfect condition. If the items are not in perfect condition please do not accept them and contact us on 00 44 (0)207 870 7415, while the courier is still with you, for a replacement to be sent. Please ensure you clearly mark the courier’s paperwork with a description of the problem. Once items are accepted we will not be held responsible for any loss or damage whatsoever. Signing for items as “unchecked” is not acceptable.
Please be certain your purchase(s) will fit through doorways, upstairs etc. before you buy to avoid disappointment. If you are uncertain, please contact us by email at [email protected] or call (within the UK) on 0207 870 7415 and (outside the UK) on +44 (0)207 870 7415 – so we can assist you. We reserve the right to apply a restocking charge of 30%, and the cost of the delivery will be charged for items returned in this situation.
Customers must ensure all floors are suitably covered and any obstructions are removed. The crews are not permitted to move any personal items unless pre-arranged and only after the delivery company is fully indemnified by you against any damage via a signed disclaimer at your home on the delivery day.
Proof of Delivery
The seller will ask the customer to sign the proof of delivery (POD) to confirm all goods were checked and received in good condition and that there was no damage to your order and / or your property as a result of the delivery service provided.
Full payment must be made once production of goods is completed and/or services are commenced. Any delays in payments can incur late payment fees, storage fees and/or interest at the rate applicable to the country from where the order is related or being delivered to.
Payments can be made in Pound Sterling, Euro or Bitcoin.
Interior Design Fees
All interior design fees must be paid upfront prior to any commencement of work.
For those customers eligible for our complimentary design service the design fees will be used as a deposit against the purchase of items that relate to the interior design project specified. Fees are calculated and deposited against a 10% ratio of total spend and must be previously approved by us in writing.
Unfortunately we cannot refund Design school fees once a place is confirmed and paid and if within one month of the commencement date of the course. However, we can use any fees paid as a deposit against the purchase of items from us as an alternative. If cancelling more than one month before the commencement of the course date a full refund will be available.
Dimensions and product modifications
Dimensions given may vary very occasionally and slightly from what is advertised due to items being made by hand and being customised. Should your size need to be exactly as ordered please make this known at the point of ordering.
We reserve the right to introduce technical modifications and variations for the purpose of quality.
Delivery within the UK
Items that are generally smaller and considered safe to send by a standard parcel company will be despatched in this way. It is not always possible to know exactly when these items will arrive.
You may exercise your right to cancel your order within 7 working days of taking delivery by contacting us via email at [email protected]
Larger international orders require specialist care and handling and are, therefore, despatched through our international agents. The service is to kerbside only and you will be contacted by your local Customs department when your item has landed prior to delivery to your home, so you will know exactly when to expect it.
Please make us aware if you are unable to handle your order at the door. Often boxes are large and too heavy to move. In these situations we strongly suggest allowing us to deliver to a local home removals company instead so you can then arrange onward delivery with the appropriate help.
Remember there will be an import tax payable locally in most countries and/or states which vary depending on the location of the delivery. Before you make your purchase, contact us (email to [email protected] is best due the different time zones) confirming your zip code or address and we will provide you with an estimated price for your delivery. Alternatively, you can make your purchase online and we will contact you to adjust the delivery costs before confirmation of your order and despatch.
All international orders are despatched in bespoke, made-to-measure phytosanitary ISPM 15 certified crates. There is an additional charge for this service which will be confirmed at the time of order.
Although we have an exceptional track record for safe deliveries it is not possible to insure mirrors or mirrored furniture. However, we pride ourselves on a 99% safe delivery to date of these fragile items.
Customer Collections / Own Couriers
Customers may collect from us in person or use their own courier collection company. However, please note we cannot be held responsible for any loss or damage to items once they have left us when using a third party courier. This does not apply to orders sent and delivered by us.
Should we need to store customers’ orders for own collection, we reserve the right to charge a storage fee for delays in collection. All collections must be pre-booked to ensure the items are ready on your arrival and the location for collection is agreed beforehand.
We understand that sometimes delays happen. However, we are unable to store customers’ orders unless previously agreed and approved in writing at the point of ordering. Should Juliettes Interiors be required to store a customer’s order without prior written approval then the cost for storage will be quoted at a rate of 2.5% of the total value of the goods or services (Inclusive of VAT) per calendar full or part month and added to the final invoice amount to be paid before items are despatched.
Our Guarantee / Returns and Refunds
If the goods you have chosen do not meet with your approval for any reason, please contact us in writing or another durable medium within 7 working days of taking delivery and we will be happy to make a refund or exchange. Please note we cannot refund special orders. We can be contacted by email here [email protected]
In the unlikely event that your purchase is received damaged then we will, of course, replace, exchange or refund including the cost of the courier but only if the items damaged have not been signed at delivery in good condition which will invalidate a claim for replacement.
Your Right To Cancel
If the goods you have chosen do not meet with your approval for any reason, please contact us in writing or another durable medium within 14 working days of taking delivery and we will be happy to make a refund or exchange where items have not been especially made to order. Please note we cannot refund special orders or where items have been made to a customer’s own specification.
Delivery charges will always be at the cost of the customer. Return delivery charges are the responsibility of the customer and not the seller.
We can be contacted by email here [email protected] or in writing to Juliettes Interiors Ltd, 598 Kings Road, Chelsea, London SW6 2DX.
Items Out of Stock
It is possible to order items out of stock once we can provide an estimated delivery date to you. You can do this by contacting us at [email protected] with the product description, code and price. We will contact you and advise you of the expected date of stock availability.
Should an item be out of stock, you will be advised as soon as we receive your order and you will obviously have the right to cancel with a full, immediate refund or your item can be put on to back order and we will advise you of the expected date of despatch.
A postal or shipping discount will always be given when multiple items are purchased and despatched together where possible. Each discount is unique to the weight and size of the items involved. Please contact us on [email protected] advising us of the items you are interested in and we will confirm a total delivery cost.
In the event that a product is listed at an incorrect price due to technical error or error in pricing information, Juliettes Interiors shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. If your credit card has already been charged for the purchase and your order is cancelled, Juliettes Interiors shall issue a credit to your credit card account in the amount of the incorrect price.
Sizes and specifications given may vary very occasionally and slightly from what is advertised due to items being made by hand. Should your size and specification need to be exactly as ordered please make this known at the point of ordering.
Refusal of Transaction & Eligibility of Purchase
We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content on this website.
We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this website whether or not that product has been sold; removing or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
We store the contract’s details content and will send you the details of your order as well as our general terms via email. You will find the terms here at all times. The details about your recent orders can be found in your customer login.
Personal information submitted to us via this website will be used for the purposes of processing customer orders, sending our brochure and or newsletters which you have specifically agreed to by email or post.
We do not pass on your data to third parties, sell your data or use for any other purpose.
Please note that the information you give to us to process your order is your responsibility.
Right to Revoke any Given Consent
You always have the right to revoke any given consents at all times. Customer information is stored only for the purpose of processing orders and for the distribution of subscribed-in email information and postal brochures.
Please note Juliettes Interiors does not accept any responsibility for customer’s bank charges. Any payments made must be to the full requested amount. Orders will not be processed and/or despatched until the correct amounts have been received.
UK VAT can be removed at source for those customers who can clearly display the qualifying criteria. However, please be aware, any non-payment of tax due is ‘Subject to Reverse Charge’.
Goods made especially to a customer’s bespoke specification cannot be cancelled under any circumstances once payment has been made.
Voucher codes and discounts
Only one voucher code or discount type can be used against any order at any time. Multiple codes used against orders will result in an order being refused and a refund made.
The seller will always make every effort to offer the highest level of customer service. The contract between the seller and customer is governed by the law of England and any dispute between the seller and customer will be resolved exclusively in English Courts and in English language only.