Delivery within the UK
Many of our items are large and/or delicate and, therefore, require specialist care and handling. Our priority is to ensure your item(s) arrive in a timely, safe and professional manner. You will be contacted once your order is ready to be despatched and advised of an expected delivery date and time.
Items that are generally smaller and considered safe to send by a standard parcel company will be despatched in this way. It is not always possible to know exactly when these items will arrive.
You may exercise your right to cancel your order within 7 working days of taking delivery by contacting us via our contact form or in writing to Juliettes Interiors Ltd, 598 Kings Road, Chelsea, London SW6 2DX. Please note we cannot refund special orders or items made for customers especially.
Larger international orders require specialist care and handling and are, therefore, despatched through our international agents. The service is to kerbside only and you will be contacted by your local Customs department when your item has landed prior to delivery to your home, so you will know exactly when to expect it.
Please make us aware if you are unable to handle your order at the door. Often boxes are large and too heavy to move. In these situations we strongly suggest allowing us to deliver to a local home removals company instead so you can then arrange onward delivery with the appropriate help.
Remember there will be an import tax payable locally in most countries and/or states which vary depending on the location of the delivery. Before you make your purchase, contact us (via our contact form is best due the different time zones) confirming your zip code or address and we will provide you with an estimated price for your delivery. Alternatively, you can make your purchase online and we will contact you to adjust the delivery costs before confirmation of your order and despatch.
All international orders are despatched in bespoke, made-to-measure phytosanitary ISPM 15 certified crates. There is an additional charge for this service which will be confirmed at the time of order.
Although we have an exceptional track record for safe deliveries it is not possible to insure mirrors or mirrored furniture. However, we pride ourselves on a 99% safe delivery to date of these fragile items.
Customer Collections / Own Couriers
Customers may collect from us in person or use their own courier collection company. We require notice to make the goods available for inspection.
We strongly suggest customer’s own couriers inspect the items being collected prior to collection. Please contact us to make the necessary arrangements.
Please note we cannot be held responsible for any loss or damage to items once they have left us when using a third party courier.
Should we need to store customers’ orders for own collection, we reserve the right to charge a storage fee for delays in collection. All collections must be pre-booked to ensure the items are ready on your arrival and the location for collection is agreed beforehand.
Accepting your Delivery
We want you to be utterly delighted with your purchases. If the goods you have chosen do not meet with your approval for any reason, please contact us in writing or another durable medium within 7 working days of taking delivery and we will be happy to make a refund or exchange. Please note we cannot refund special orders or items made especially for customers. We can be contacted via our contact form or in writing to Juliettes Interiors Ltd, 598 Kings Road, Chelsea, London SW6 2DX
Please note larger items are sent with two-man vehicles. Our deliveries are scheduled in with you so you will know when the couriers will be arriving. Our drivers will take the furniture to your room of choice, unpack, and remove the packaging on your behalf.
Before accepting your item from the courier please thoroughly check inside the boxes beforehand at the point of signing, even if the boxes appear to be in perfect condition. If the items are not in perfect condition please do not accept them and contact us on 00 44 (0)207 870 7415, while the courier is still with you, for a replacement to be sent. Please ensure you clearly mark the courier’s paperwork with a description of the problem. Once items are accepted signed or not we will not be held responsible for any loss or damage whatsoever. Signing for items as “unchecked” is not acceptable.
We must be made aware of any access issues or obstacles that would cause an issue when when we are delivering and installing your order. By not being made aware of any such issues this may lead to additional charges.
Please be certain your purchase(s) will fit through doorways, upstairs etc. before you buy to avoid disappointment. If you are uncertain, please contact us via our contact form or call (within the UK) on 0207 870 7415 and (outside the UK) on +44 (0)207 870 7415 – so we can assist you. We reserve the right to apply a restocking charge of 30%, and the cost of the delivery will be charged for items returned in this situation.
Customers must ensure all floors are suitably covered and any obstructions are removed. The crews are not permitted to move any personal items unless pre-arranged and only after the delivery company is fully indemnified by you against any damage via a signed disclaimer at your home on the delivery day.
Proof of Delivery
The seller will ask the customer to sign the proof of delivery (POD) to confirm all goods were checked and received in good condition and that there was no damage to your order and / or your property as a result of the delivery service provided.