At Juliettes Interiors, we are committed to maintaining the trust and confidence of anyone who contacts us in any way. Here you’ll find information on how we treat data.

Visitors to our Website

When someone visits www.juliettesinteriors.co.uk  we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. You can find more information on how cookies are used on this website in the Cookies Policy below.

If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it. Any personal data we store electronically is automatically encrypted to keep it safe.

Whenever you contact Juliettes Interiors, through whichever method, we will collect your email address. If you have not already opted in to receiving our newsletter, we will ask whether you would like to subscribe to our newsletter. If the answer is no, we will destroy any record of your email address unless it is still required for the fulfilment of an order or if there is any other legal basis for its retention.

Visitors to our Showroom

Our showroom uses CCTV for crime prevention purposes and to protect our staff and customers. It covers the upstairs and downstairs display areas as well as the pavement and kerbside immediately outside the premises. Footage is kept securely on site and is only visible to authorised Juliettes Interiors’ staff. It is kept for 5 weeks before being overwritten. We do not share CCTV images unless requested by appropriate law-enforcement agencies.

Newsletter Sign Up

As part of the registration process for our regular e-newsletter, we collect your full name and your email address. We use that information to tell you about our product ranges, new arrivals, ex-display furniture sales, company news and other luxury lifestyle information we believe you may be interested in. Every now and then, we may contact you to check that you are happy and satisfied. We never rent or sell our mailing lists to any other companies.

We use a third party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s Privacy Notice. https://mailchimp.com/legal/privacy/

You can unsubscribe from our mailings at any time by clicking the unsubscribe link at the bottom of any of our emails or by emailing [email protected]

Legitimate Interests

Juliettes Interiors has a legitimate interest to process personal data relating to decision makers and budget holders in organisations with any business interest in furniture, lighting, accessories, interior design or property development. The data is gathered from publicly available sources and directly from the companies concerned. Data is collected solely for the purpose of compiling a database of business contacts to be used by Juliettes Interiors for business-to-business marketing.

You can unsubscribe from our mailings at any time by clicking the unsubscribe link at the bottom of any of our emails or by emailing [email protected]

LiveChat

We use a third party provider, LiveChat, to conduct our online chat service. LiveChat keeps an archive of each chat, including any information that you submit. We ask at the end of a chat whether you would like to subscribe to our newsletter, for which we collect your email address. We will only add you to our mailing list if you consent. For more information on how LiveChat stores and uses your data, please see their Privacy Notice. https://www.livechatinc.com/privacy-policy/ 

Brochure Requests

As part of the request process for our brochure, we collect your full name, postal address and email address. We use the address information to send you a copy of our latest brochure. We will keep your address information and email address in order to contact you by email in future to ask whether you would like to receive a copy of any subsequent brochures. If the answer is no, or if you do not respond to the email, we will delete your postal address. We will also delete your name and email address, unless you have already subscribed to our newsletter.

This privacy notice does not cover any links within this site linking to other websites. Those sites are not governed by this Privacy Policy. If you submit any personal information to any other site, your information is governed by their privacy policies. We encourage you to read carefully the privacy policy of any website you visit.

Blog

We have a public blog on our website. Any information you include in a comment on our blog may be read, collected and used by anyone. If your personal information appears on our blog and you want it to be removed, please contact [email protected]. If we are unable to remove your information, we will tell you why.

Social Media Platforms

Our website includes links to various social media sites. These sites may collect information from you. Any information, communication or materials you submit to us via a social media platform is done at your own risk, without any expectation of privacy. We cannot control the actions of other users of these platforms, or the actions of the platforms themselves. Any interaction with a social media platform is governed by the privacy policy of the company operating that platform.

When you Place an Order

If you place an order with us, we may need to pass on your personal information to third parties such as couriers, delivery companies or specialist installers. We always seek confirmation from third parties within the EU that they are GDPR compliant and that your data is not kept by their organisation once any contract is completed. If we need to share your data outside the EU, we always seek assurances that any company we use has adequate safeguards in place to protect your data, and that it is not kept by the organisation once the contract is completed.

Your order information plus any personal data given during the order process will be shared with Zoho, our Customer Relationship Management system. For more information on how Zoho stores and uses your data, please see their Privacy Notice. https://www.zoho.eu/gdpr.html 

Third Parties

In order to fulfil an order, for accountancy purposes, or to comply with other legal obligations, we may need to share your personal information with third parties such as couriers, delivery companies, specialist installers, accountants or the police. 

We always seek confirmation from third parties within the EU that they are GDPR compliant and that your data is not kept by their organisation once any contract is completed. If we need to share your data outside the EU, we always seek assurances that any company we use has adequate safeguards in place to protect your data, and that it is not kept by the organisation once the contract is completed.

Your order information plus any personal data given during the order process will be shared with Zoho, our Customer Relationship Management system. For more information on how Zoho stores and uses your data, please see their Privacy Notice. https://www.zoho.eu/gdpr.html

Access to Your Personal Information

You are entitled to access the personal information that we hold. Email your request to [email protected]

Changes to this Privacy Policy

We keep our privacy policy under regular review. This privacy notice was last updated on 21 June 2021.

Data Cleansing

We have a robust data cleanse policy in place and will review data on a six monthly basis. Within the six months, if anyone requests that their personal data be rectified, restricted or erased, it will be done without undue delay, unless we are required by law to do otherwise.

This website stores small pieces of information to ensure the site works the best way for your requirements.

This information is stored on your machine in small files called ‘Cookies’. Most sites will use these Cookies and used responsibly on sites you trust are completely safe. They store no personal information and are removed when no longer required. You can stop sites putting Cookies on your machine by using your Browser’s privacy settings.

A new European directive means that we need to tell you what Cookies we use and give the option not to proceed if you do not wish to use Cookies.

If you continue to use the site we will take this as explicit permission to use the Cookies outlined below.

What Are Cookies?

Cookies are tiny text files stored on your computer when you visit certain web pages. At Juliette’s Interiors we use cookies to keep track of what you have in your basket, and to remember you when you return to our site.

To order products on Juliette’s Interiors, you need to have cookies enabled – see the section on Managing Cookies. If you don’t wish to enable cookies, you’ll still be able to browse the site and use it for research purposes. Most web browsers have cookies enabled, but see Managing cookies for help to turn them on should you need to.

Please note that cookies can’t harm your computer. We don’t store personally identifiable information such as credit card details in cookies we create, but we do use encrypted information gathered from them to help improve your experience of the site. For example, they help us to identify and resolve errors, or to determine relevant related products to show you when you’re browsing.

We’re giving you this information as part of our initiative to comply with recent legislation, and to make sure we’re honest and clear about your privacy when using our website. We know you’d expect nothing less from us, and please be assured that we’re working on a number of other privacy and cookie-related improvements to the website.

Our Cookies

This site uses cookies. Some are essential to the functionality of the site – for example we use a cookie to store your shopping basket. Some are used to enhance your experience. We store no personal information without your prior and explicit permission.

To make full use of the online shopping and personalised features on Juliette’s Interiors, your computer, tablet or mobile phone will need to accept cookies, as we can only provide you with certain personalised features of this website by using them.

Our cookies don’t store sensitive information such as your name, address or payment details: they simply hold the ‘key’ that, once you’re signed in, is associated with this information. However, if you’d prefer to restrict, block or delete cookies from Juliette’s Interiors, or any other website, you can use your browser to do this. Each browser is different, so check the ‘Help’ menu of your particular browser (or your mobile phone’s handset manual) to learn how to change your cookie preferences.

Here’s a list of the main cookies we use, and what we use them for. You’ll find information about 3rd party cookies further down this page.

Cookie NameLifespanDescription
PHPSESSIDAt end of sessionThis cookie is used to remember your shopping basket
sid_customerAfter two weeksThis cookie is used to remember your shopping basket

Google Analytics

We also use Google Analytics to monitor the usage of our website and tailor sections to better suit our customer needs. The following three cookies are created to anonymously track this usage:

Cookie NameLifespan
__utma2 Years
__utmb1 Year
__utmc6 Months

Mint Analytics

We also use Mint to monitor the usage of our website and tailor sections to better suit our customer needs. The following cookies are created to anonymously track this usage:

Cookie NameLifespan
MintAcceptsCookiesAt end of session
MintUnique10 years
MintUniqueDayAt the end of the current day
MintUniqueHourAt the end of the current hour
MintUniqueMonthAt the end of the current month
MintUniqueWeekAt the end of the current week

‘share’ tools and 3rd Party Content

If you take the opportunity to ‘share’ Juliette’s Interiors content with friends through social networks – such as Facebook and Twitter – you may be sent cookies from these websites. We don’t control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them. If you go on to a web page that contains embedded content, for example from YouTube, you may be sent cookies from these websites. We don’t control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.

Further information about cookies

If you’d like to learn more about cookies in general and how to manage them, visit aboutcookies.org (opens in a new window – please note that we can’t be responsible for the content of external websites).

Managing Cookies

If cookies aren’t enabled on your computer, it will mean that your shopping experience on our website will be limited to browsing and researching; you won’t be able to add products to your basket and buy them.

If you’re not sure of the type and version of web browser you use to access the Internet:

For PCs: click on ‘Help’ at the top of your browser window and select the ‘About’ option

For Macs: with the browser window open, click on the Apple menu and select the ‘About’ option

How to check cookies are enabled for PCs

Google Chrome

  1. Click on ‘Tools’ at the top of your browser window and select Options
  2. Click the ‘Under the Hood’ tab, locate the ‘Privacy’ section, and select the ‘Content settings’ button
  3. Now select ‘Allow local data to be set’

Microsoft Internet Explorer 6.0, 7.0, 8.0

  1. Click on ‘Tools’ at the top of your browser window and select ‘Internet options’ , then click on the ‘Privacy’ tab
  2. Ensure that your Privacy level is set to Medium or below, which will enable cookies in your browser
  3. Settings above Medium will disable cookies

Mozilla Firefox

  1. Click on ‘Tools’ at the top of your browser window and select Options
  2. Then select the Privacy icon
  3. Click on Cookies, then select ‘allow sites to set cookies’

Safari

  1. Click on the Cog icon at the top of your browser window and select the ‘Preferences’ option
  2. Click on ‘Security’, check the option that says ‘Block third-party and advertising cookies’
  3. Click ‘Save’

How to check cookies are enabled for Macs

Microsoft Internet Explorer 5.0 on OSX

  1. Click on ‘Explorer’ at the top of your browser window and select ‘Preferences’ options
  2. Scroll down until you see ‘Cookies’ under Receiving Files
  3. Select the ‘Never Ask’ option

Safari on OSX

  1. Click on ‘Safari’ at the top of your browser window and select the ‘Preferences’ option
  2. Click on ‘Security’ then ‘Accept cookies’
  3. Select the ‘Only from site you navigate to’

Mozilla and Netscape on OSX

  1. Click on ‘Mozilla’ or ‘Netscape’ at the top of your browser window and select the ‘Preferences’ option
  2. Scroll down until you see cookies under ‘Privacy & Security’
  3. Select ‘Enable cookies for the originating web site only’

Opera

  1. Click on ‘Menu’ at the top of your browser window and select ‘Settings’
  2. Then select ‘Preferences’, select the ‘Advanced’ tab
  3. Then select ‘Accept cookies’ option

All other browsers

Please consult your documentation or online help files.

What’s Next?

If cookies aren’t enabled on your computer, it will mean that your shopping experience on our website will be limited to browsing and researching; you won’t be able to add products to your basket and buy them.

If you continue to use the site we will take this as explicit permission to use the Cookies outlined above.