Cancel an eligible online order

UK and EU Online Cancellation Rights

If you are a consumer in the United Kingdom, or in the European Union where applicable, and you purchase eligible goods from us online, you may have a right to cancel within 14 calendar days without giving a reason. Mandatory local consumer protections may also apply depending on where you live.

For goods, the withdrawal period will expire 14 days after the day on which you, or a person nominated by you, receives the goods.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from the contract by a clear statement. You may use the cancellation form below, or contact us using the details provided in these Terms & Conditions.

Where you use our online withdrawal function, you will be asked to provide your name, order reference and email address, and to confirm your withdrawal request. Once submitted, we will send you an acknowledgement of receipt by email.

To meet the withdrawal deadline, it is sufficient for you to submit your withdrawal request before the withdrawal period has expired.

Returning Goods Following Withdrawal

If your goods are eligible for withdrawal, you must return them to us without undue delay and no later than 14 days from the day on which you inform us that you wish to withdraw from the contract.

Unless we have agreed otherwise, you are responsible for the direct cost of returning the goods. We recommend using an insured and trackable return service suitable for high-value furniture.

Goods must be returned in the condition in which they were received. You are responsible for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Refunds Following Withdrawal

Where you validly withdraw from an eligible contract, we will reimburse payments received from you in accordance with applicable law. We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having returned the goods, whichever is earlier.

Refunds will be made using the same means of payment used for the original transaction, unless expressly agreed otherwise.

We are not required to reimburse supplementary delivery costs where you selected a delivery method other than the least expensive standard delivery option offered by us.

Exclusions from the Right of Withdrawal

The statutory change-of-mind cancellation right does not apply to goods genuinely made to your specifications or clearly personalised.

Many Juliettes Interiors products are bespoke, customised or individually commissioned. Where this exception applies, the statutory 14-day cooling-off period does not apply once the order has been accepted. If we agree, at our discretion, to cancel before production or customisation begins, any deduction will be limited to reasonable direct losses.

This does not affect your legal rights where goods are faulty, damaged, not as described or where other mandatory consumer protections apply.