EU Consumer Right of Withdrawal

If you are a consumer based in the European Union and you purchase eligible goods from us online, you may have the right to withdraw from your contract within 14 days without giving any reason.

For goods, the withdrawal period will expire 14 days after the day on which you, or a person nominated by you, receives the goods.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from the contract by a clear statement. You may do this by using the withdrawal button and withdrawal form available on our website, or by contacting us using the details provided in these Terms & Conditions.

Where you use our online withdrawal function, you will be asked to provide your name, order reference and email address, and to confirm your withdrawal request. Once submitted, we will send you an acknowledgement of receipt by email.

To meet the withdrawal deadline, it is sufficient for you to submit your withdrawal request before the withdrawal period has expired.

Returning Goods Following Withdrawal

If your goods are eligible for withdrawal, you must return them to us without undue delay and no later than 14 days from the day on which you inform us that you wish to withdraw from the contract.

Unless we have agreed otherwise, you are responsible for the direct cost of returning the goods. We recommend using an insured and trackable return service suitable for high-value furniture.

Goods must be returned in the condition in which they were received. You are responsible for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Refunds Following Withdrawal

Where you validly withdraw from an eligible contract, we will reimburse payments received from you in accordance with applicable law. We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having returned the goods, whichever is earlier.

Refunds will be made using the same means of payment used for the original transaction, unless expressly agreed otherwise.

We are not required to reimburse supplementary delivery costs where you selected a delivery method other than the least expensive standard delivery option offered by us.

Exclusions from the Right of Withdrawal

The statutory right of withdrawal does not apply to certain goods and services. This includes goods that are made to order, bespoke, customised, altered to your specification or clearly personalised.

Many Juliettes Interiors products are bespoke, made to order, customised or personalised. Where this applies, the statutory 14-day cooling-off period will not apply once the order has been accepted and production or customisation has begun.

This does not affect your legal rights where goods are faulty, damaged, not as described or where other mandatory consumer protections apply.